Policies
Why can't I exchange an item that I ordered on Facebook or Instagram?
Due to limitations with payment processing for orders placed through Instagram or Facebook, we are unable to accept exchanges on any order placed through Facebook or Instagram Shop. You will have to return the item you do not wish to keep and place a
What is Natural Life's Return/Exchange Policy?
Return Policy:. To begin your return or exchange, just go to www.naturallife.com/returns or go to the bottom of our website and click on the Returns and Exchanges link under the HELP section. Be sure to have your order number and e-mail associated wi
What is Natural Life's Holiday Return Policy?
Orders purchased from October 15th, 2025 through December 15th, 2025 are eligible for return for a refund to the original method of payment until January 15, 2026. Items received as a gift that were purchased during this time frame are only eligible
How do I return items from more than one order?
Our system does not allow items from multiple orders to be returned in a single package using one label. Our system only recognizes the return label for the return affiliated with that order number and is unable to recognize items from additional ord
I processed my return request, but I haven't received my return label to my email. Can you resend it?
So sorry you didn't receive your return label! We've noticed that most of the time when this occurs, it's due to the email with the label ending up in the customer's spam/junk folder. We recommend that you check there to see if that is where the emai
Return/Exchange Tutorial
FAQ Time Stamps:. 00:00 - Entering Order Number and Email. 00:20 - Returning an Item. 00:40 - Exchanging an Item. 1:20 - Picking a Location for Drop Off. 1:25 - Selecting Store Credit or Refund. 1:42 - Submit Return.
Are my items Final Sale?
Any item that is Final Sale will be listed as such below the price for the item with the phrase "Final Sale" (see example below). In addition, the price of all items that are Final Sale end in $.97.
How do I return or exchange a gift?
To return or exchange a gift, go to our return portal and under "Returning a Gift?" at the bottom click on "Start a gift return." You must have your order number and shipping zip code from the order to start, which can be found on your packing slip.
Are my items available for exchange?
Yes! We offer one free size exchange on clothing items. To start your exchange, visit naturallife.com/returns. Once you complete the form, your return label and instructions will be emailed to you. Your new size will ship as soon as we receive your o