Policies
What is Natural Life’s Return/Exchange Policy?
Return window: We’re currently within our holiday return window! Orders placed between October 1, 2026 and December 15, 2026 are eligible for return until January 15, 2027. Refund Options. Fees. Item Requirements. A Few Things to Know. DPO & Military
How do I return items from more than one order?
Our system does not allow items from multiple orders to be returned in a single package using one label. Our system only recognizes the return label for the return affiliated with that order number and is unable to recognize items from additional ord
How do I return or exchange a gift?
To return or exchange a gift, go to returns.naturallife.com and select “Return a Gift” at the bottom of the page. You’ll need the order number, shipping ZIP code and/or gift giver's email address from the original order. You will then enter your cont
Can I exchange my item for something else?
Yes! You're not limited to a different size or color. Using our Shop Now feature, you can exchange your return for anything on our website — a completely different item if you'd like. If your new item costs more, you'll just pay the difference. If it
Can I return final sale items?
Final sale items are unable to be returned or exchanged. You’ll be able to spot a final sale item in a few different places!. Price: The price of any final sale item will always end in .97. Product page: You’ll see “Final Sale” clearly listed below t
I processed my return request, but I haven't received my return label to my email. Can you resend it?
So sorry you didn't receive your return label! We've noticed that most of the time when this occurs, it's due to the email with the label ending up in the customer's spam/junk folder. We recommend that you check there to see if that is where the emai
What is Shop Now?
Shop Now lets you browse our entire website and pick out something new to swap for your return!. Instead of waiting for your refund before reordering, you can choose your new item right away. Your return is then processed as an even exchange, or you
What is Happy Returns?
Happy Returns is a free, easy way to return your items without a box or a printer. Start your return in our portal and choose the Happy Returns / drop-off option. You'll get a QR code by email (no need to print anything). Bring your item — no box nee
Return/Exchange Tutorial
Need help with a return? Watch the video below for a step-by-step walkthrough of our return process!