Tracking
Will I be notified when my order ships?
Natural Life warehouses operate Monday-Friday. You will receive an email notification confirming shipment (be sure to check your spam folder) with tracking from the carrier used to ship your order. Items are only charged to your selected method of pa
How can I track my order? Where is my tracking number sent?
Orders are shipped via USPS, UPS, FedEx, or Amazon Shipping. You are able to track your order from your shipping and delivery notifications sent to you via email and your order history in your Natural Life account. If you have a UPS My Choice or USPS
My package is shipping to the wrong location. Can you change it once it's shipped?
Unfortunately, we are unable to authorize any redirect measures if your address was entered incorrectly on an order. If your order shipped out USPS, you can intercept your package but you will be charged a $17.50 fee by USPS. In order to use this ser
Can I be sent a notification when my package is delivered?
We send email notifications when your package is on the way, going to be delivered tomorrow, and when it has been delivered! You can sign up to receive delivery information via text or Facebook messenger as well. Just follow the link in our emails!.
I think my package is lost...who can I contact?
We understand how disappointing it can be when a package doesn’t arrive as expected! Once your order leaves the Natural Life warehouse, it’s in the hands of the shipping carrier, and delivery updates will be provided directly through their tracking s
Why aren't there any tracking updates for my USPS shipment?
When tracking your order, USPS may initially show “Pre-shipment waiting for packages” for an extended period of time. This means that the package has shipped from our warehouse, but USPS hasn’t yet scanned it locally. This is because USPS doesn’t pro