I think my package is lost...who can I contact?Updated a month ago

We understand how disappointing it can be when a package doesn’t arrive as expected — and we’re here to help! Once your order leaves the Natural Life warehouse, it’s in the hands of the shipping carrier, and delivery updates will be provided directly through their tracking system.

If your tracking information hasn’t updated or your package seems delayed, please contact the shipping carrier directly for the most up-to-date information:

UPS: 1-800-742-5877 | www.ups.com
USPS: 1-800-275-8777 | www.usps.com
FedEx: 1-800-463-3339 | www.fedex.com

Please note that once orders leave our facility, shipping carriers may experience delays due to safety measures, high package volumes, or limited staffing.

If your tracking shows “Delivered” but you haven’t received your package, we recommend checking with neighbors, family members, or your local post office — sometimes packages are delivered to nearby addresses by mistake.

If your package still cannot be located after checking with the carrier and those around you, please reach out to our Customer Experience team using the chat widget below or our contact us page located here.