Order Questions

Payment Questions

E-Gift Cards

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Natural Life

Ordering & Payment

How much is shipping within the U.S.?

How long will it take for me to get my order?

Where does my order ship from? Which carriers does Natural Life use?

Can Natural Life ship to a PO Box or Military APO?

Can Natural Life ship internationally?

I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?

I am seeing you ship to my address, but I'm getting an error at checkout. Can you help?

I accidentally put in the wrong address. Can you send my order again?

Can I ship one order to two different locations?

What is the Colorado Retail Delivery Fee?

What is the Minnesota Retail Delivery Fee?

Why can't I ship certain items to Minnesota?

Shipping Questions

How can I track my order? Where is my tracking number sent?

I think my package is lost...who can I contact?

Why aren't there any tracking updates for my shipment?

Will I be notified when my order ships?

Can I be sent a notification when my package is delivered?

Tracking

Shipping

What is Natural Life's Return/Exchange Policy?

Are my items available for exchange?

How do I return or exchange a gift?

I processed my return request, but I haven't received my return label to my email. Can you resend it?

How do I return items from more than one order?

Return/Exchange Tutorial

Policies

What if I have items that are missing, broken, or defective?

I purchased an item from a retail partner, how do I return product I don't like?

Quality Issues, Shortages, or Damages

Returns & Exchanges

Am I able to cancel an order?

Will I receive an order confirmation for my order?

What is Natural Life’s order processing time?

What's the status of my order?

Can I add a gift message to my order?

How do I ship a gift to a different address?

How do I get a gift receipt?

Am I able to change the shipping address on my order?

How can I order Natural Life products?

What should I do if I purchased from an unauthorized site?

Do you sell your products on Temu and other marketplaces or buy your products from them?

What payment options do you accept?

Can I pay in installments?

How do I enter my promo code at checkout?

Why am I seeing a pending charge on my payment method? What is a preauthorization?

Will I be charged for an item if it does not ship?

Does Natural Life charge tax? How do I apply for tax exempt status?

What do I do if I can't find my E-Gift Card?

Does Natural Life sell gift cards?

How do I use my E-Gift card?

How do I check my E-Gift Card balance?

Why won't my order go through at checkout?

The website keeps timing out and I can’t shop…can you help?

I have not received an order confirmation, can you send me one?

How do I change my billing information?

Does Natural Life have a size chart?

Does Natural Life clothing come in extended sizes?

Does Natural Life clothing come in tall or petite sizes?

Sizing

How do I care for my Natural Life clothing?

What are the differences between your graphic tee styles?

How do I cut “Cut to Your Own Length” items?

An item I want is out-of-stock...when does it come back in stock?

I can't find an item I purchased in the past...do you make it anymore?

How do I close my Sunny Day Pop Up Lounge Tent?

What is the recommended time for heating up the heating pads?

It looks like my mug is crackling...is it safe to use?

My lid broke...where can I buy a new one?

What items are in each Surprise Ball?

How long do your air fresheners last?

Why isn’t my night light working?

Product Questions

Product Information

Do you have any coupons or promotions going on?

How do I get free shipping on my order?

Help! My promo code isn't working!

Does Natural Life offer price adjustments?

Promotions

How do I sign up for an account with Natural Life?

How can I see my recent orders in my account?

How do I unsubscribe from Natural Life emails & texts?

How can I request a Natural Life catalog?

How can I be removed from the catalog list?

My Account

How can I contact Natural Life?

Does Natural Life have a phone number?

Contact Us

Is Natural Life legit?

Where is Natural Life based?

What are Natural Life's business hours?

Does Natural Life have a physical store location?

Does Natural Life advertise on social media?

Where are Natural Life products made?

What is Natural Life's Vendor Code of Conduct?

Does Natural Life conduct product safety testing?

What is the Prop65 warning for California Residents?

Manufacturing

About & Contact

What stores carry Natural Life products?

Do you sell Natural Life wholesale?

Can I buy bulk for Corporate Gifting?

Do you have an Affiliate or Influencer Program?

Can I request a donation for my charity?

How do I tell you my great idea or share feedback?

How do I apply for a job with Natural Life?

Partnerships