Payment Questions
What payment options do you accept?
All major credit cards are accepted: Visa, MasterCard, Discover and American Express. We also accept PayPal, ShopPay, Afterpay, and Apple Pay. We do not accept cash or check along with any credit card gift card that is not associated with a billing a
Can I pay in installments?
Yes! We offer Afterpay and Shop Pay Installments. You can find more information about how Afterpay works on our website here. If you have specific questions about your payment, you can access your Afterpay account here, and contact the Afterpay Custo
How do I enter my promo code at checkout?
Once you go to check out, you can enter your promo code by entering your code in the space to the right of the shipping address section where it states "Discount code or gift card" and then click on the "Apply" button. If you are using the Natural Li
Why am I seeing a pending charge on my payment method? What is a preauthorization?
Don’t worry — nothing has actually been charged yet!. We don’t charge your card until your order ships. What you’re seeing is a preauthorization: a temporary hold your bank places to confirm the funds are available. Your card is only charged once you
Will I be charged for an item if it does not ship?
In the event an item's availability changes between the time you place the order and the time it is processed, you will not be charged for that item, and that item will show as cancelled. You will receive an email notification of your refund as well!
Does Natural Life charge tax? How do I apply for tax exempt status?
We collect sales tax based on the shipping address, following the tax laws in your state and city. You’ll see the exact amount at checkout before you place your order.If you are exempt from sales and use tax, please send an email to support@naturalli