Website Troubleshooting
How do I change my billing information?
Need to update your billing information? No problem! When checking out, you'll be prompted to enter your shipping information first. Then proceed through to payments, where you'll select your payment method. If you choose credit card, your billing ad
I have not received an order confirmation, can you send me one?
Upon completion of your order, you will be taken to the order success page with your order confirmation number and details. If you don't receive an order confirmation within 10 minutes of placing your order and don't find it after checking your spam
Why am I getting an error at checkout when using my store credit for payment?
If you enter your store credit and receive the following error message, "This gift card is no longer available," it means the store credit has a $0 balance.
I'm having trouble with the website. Can you help?
We love keeping things fresh on our website, and we update graphics and product images regularly! If you shop with us often, your browser may be storing older versions of our pages — this can sometimes cause loading issues or timeouts. The good news:
Why won't my order go through at checkout?
There are several reasons why an order may not be going through, but the most common reason is because we could not obtain an authorization from your credit card company. Please make sure your billing information entered matches the information on fi