Order Questions
How can I order Natural Life products?
Order Online: The most convenient way to purchase Natural Life treasures is on www.naturallife.com. Just add the items to your bag and check out from there! Please be sure to review your order before submission for accuracy, as we are unable to edit
When will my order ship?
We’re working hard to pack and ship your order as quickly as possible!. Once your order ships, you’ll receive an email with your tracking information, so you can follow its journey and receive delivery updates. Our offices and warehouses are closed o
Can I ship one order to two different addresses?
Unfortunately, we are unable to ship one order to two separate addresses. You will need to place two different orders going to two separate locations!
How do I ship a gift to a different address?
We love sending our treasures to family and friends too! When checking out, you will be prompted to fill out your shipping information first:. Then scroll down to payments! From there, you will select your payment method. If you choose credit card, i
Are your prices printed on your packing slips?
No! We know our customers love to send our treasures as gifts, so the prices are only located on the email order confirmation and not on the packing slips sent in the boxes!
Will I receive an order confirmation for my order?
Yes! You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
Can I add a gift message to my order?
We know so many of our customers love to send Natural Life as a gift!. To add a gift message, go to your shopping cart and click on the box that says "Check to add a gift message to your order." Enter the gift message in the box! Be sure to include w
What's the status of my order?
To check on the status of your order at any time, just click the link in your order confirmation and enter your email and order number! You can also login to your account at here. If you do not yet have an account/checked out as a guest, go ahead and
Am I able to cancel an order?
Unfortunately, as noted during checkout and in our order confirmations, we work to ship orders as quickly as possible. Because orders are immediately locked into our inventory and payment systems once placed, we aren’t always able to cancel them. To
What should I do if I purchased from an unauthorized site?
We’re not associated with any websites selling Natural Life products outside of naturallife.com. If you’ve purchased from an unauthorized website impersonating Natural Life, we would encourage you to reach out to your bank or financial institution to
How do I apply for tax exempt status?
We charge sales tax based on the order shipping address in accordance with state and local sales and use tax laws. If you are exempt from sales and use tax, please send proof to [email protected] or chat with us on our website. A team member wi
Do you sell your products on Temu and other marketplaces or buy your products from them?
We love to make things we want in our own lives, and we’re so passionate about what we make! Each item is hand-designed and developed in our home office in Jacksonville Beach, FL. We have never and will never sell our treasures on 3rd party marketpla
How do I get a gift receipt?
You don’t need one! We know our customers love giving Natural Life treasures as gifts, so we never include pricing information in any of our packages. The default packing slip will work as a gift receipt!.