Order Questions
How can I order Natural Life products?
Order Online: The most convenient way to purchase Natural Life is on www.naturallife.com. Shop the full line of products (whenever you want!) and create a wish list for easy checkout! Just add the items to your bag and check out from there! Please be
When will my order ship?
We’re working hard to pack and ship your order as quickly as possible!. Once your order ships, you’ll receive an email with your tracking information so you can follow its journey and receive delivery updates. Our offices and warehouses are closed on
Can I ship one order to two different addresses?
Unfortunately, we are unable to ship one order to two separate addresses. You will need to place two different orders going to two separate locations!
How do I ship a gift to a different address?
We love sending our treasures to family and friends too! When checking out, you will be prompted to fill out your shipping information first:. Then scroll down to payments! From there, you will select your payment method. If you choose credit card, i
Are your prices printed on your packing slips?
No! We know our customers love to send our treasures as gifts, so the prices are only located on the order confirmation and not on the packing slips sent in the boxes!
Will I receive an order confirmation for my order?
You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
Can I change or edit my order after it has been placed?
We totally understand, it’s easy to miss something when you’re excited to check out! Once your order is placed, it immediately starts processing in our system so we can get your order to you as quickly as possible. Because of that, we’re not able to
Am I able to change the shipping address on my order?
We totally understand, it’s easy to catch a little mistake after checking out! Once your order is placed, it immediately begins processing in our system so we can get it to you as quickly as possible. Because of this, and due to different state tax l
Can I add a gift message to my order?
We know so many of our customers love to send Natural Life as a gift!. To add a gift message, go to your shopping cart and click on the box that says "Check to add a gift message to your order." Enter the gift message in the box! Be sure to include w
What's the status of my order?
To check on the status of your order at any time, just click the link in your order confirmation and enter your order email and number! You can also login to your account at here. If you do not yet have an account/checked out as a guest, go ahead and
Am I able to cancel an order?
Unfortunately, as stated in checkout and on our order confirmations, since we strive to ship as fast as possible and orders are locked into our inventory and payment systems as soon as they are placed, we aren’t always able to cancel any orders. To d
Can I exchange clothing items for a different size?
Yes! We offer one free size exchange on clothing items. To start your exchange, visit naturallife.com/returns. Once you complete the form, your return label and instructions will be emailed to you. Your new size will ship as soon as we receive your o
What should I do if I purchased from an unauthorized site?
We’re not associated with any websites selling Natural Life products outside of naturallife.com. If you’ve purchased from an unauthorized website impersonating Natural Life, we would encourage you to reach out to your bank or financial institution to
How do I apply for tax exempt status?
We charge sales tax based on the order shipping address in accordance with state and local sales and use tax laws. If you are exempt from sales and use tax, please send proof to [email protected] or chat with us on our website. A team member wi
Does Natural Life advertise on social media?
Natural Life advertises on various social media platforms like Facebook, Instagram, Pinterest and more. When you see one of our advertisements, you can click on it, and it will bring you to naturallife.com, where you can safely purchase our products.
Do you sell your products on Temu and other marketplaces or buy your products from them?
We love to make things we want in our own lives, and we’re so passionate about what we make! Each item is hand-designed and developed in our home office in Jacksonville Beach, FL. We have never and will never sell our treasures on 3rd party marketpla
How do I get a gift receipt?
You don’t need one! We know our customers love giving Natural Life treasures as gifts, so we never include pricing information in any of our packages.