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Order Questions

Do you sell your products on Temu and other marketplaces or buy your products from them?

We love to make things we want in our own lives, and we’re so passionate about what we make! Each item is hand-designed and developed in our home office in Jacksonville Beach, FL. We have never and will never sell our treasures on 3rd party marketpla

What should I do if I purchased from an unauthorized site?

We’re not associated with any websites selling Natural Life products outside of naturallife.com. If you’ve purchased from an unauthorized website impersonating Natural Life, we would encourage you to reach out to your bank or financial institution to

Does Natural Life advertise on social media?

Natural Life advertises on various social media platforms like Facebook, Instagram, Pinterest and more. When you see one of our advertisements, you can click on it, and it will bring you to naturallife.com, where you can safely purchase our products.

How do I apply for tax exempt status?

We charge sales tax based on the order shipping address in accordance with state and local sales and use tax laws. If you are exempt from sales and use tax, please send proof to [email protected] or call us at 888-483-7344. A team member will r

Am I able to change the shipping address on my order?

Unfortunately, as stated on our order confirmations, we are unable to change the address on any order after it has been placed. Orders must be cancelled and resubmitted with the correct address due to varying tax laws and regulations between states,

Can I ship one order to two different addresses?

Unfortunately, we are unable to ship one order to two separate addresses. You will need to place two different orders going to two separate locations!

Can I exchange clothing items for a different size?

Natural Life offers free exchanges for a different size on clothing items. We do not offer exchanges on any non-apparel items or items that are final sale. To begin your exchange, just go to naturallife.com/returns! Once you have completed the questi

Am I able to cancel an order?

Unfortunately, as stated in checkout and on our order confirmations, since we strive to ship as fast as possible and orders are locked into our inventory and payment systems as soon as they are placed, we aren’t always able to cancel any orders. To d

Can I add a gift message to my order?

We know so many of our customers love to send Natural Life as a gift!. To add a gift message, go to your shopping cart and click on the box that says "Check to add a gift message to your order." Enter the gift message in the box! Be sure to include w

How can I order Natural Life products?

Order Online: The most convenient way to purchase Natural Life is on www.naturallife.com. Shop the full line of products (whenever you want!) and create a wish list for easy checkout! Just add the items to your bag and check out from there!Please be

What is Natural Life’s order processing time?

We can’t wait for you to get your order! Our current processing time in the warehouse is 3-5 business days. We are working hard to get your orders shipped as quickly as possible! Once your order ships, you will receive your tracking information for t

How do I ship a gift to a different address?

We love sending our treasures to family and friends too! When checking out, you will be prompted to fill out your shipping information first:. Then scroll down to payments! From there, you will select your payment method. If you choose credit card, i

What's the status of my order?

To check on the status of your order at any time, just click the link in your order confirmation and enter your order email and number! You can also login to your account at naturallife.com. If you do not yet have an account/checked out as a guest, g

Will I receive an order confirmation for my order?

You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.

Can I change or edit my order after it has been placed?

Unfortunately, as stated in checkout and on our order confirmations, since orders go to our warehouse as soon as they are placed and inventory is locked into our systems and funds have been preauthorized, we aren’t able to make any changes to an orde

Are your prices printed on your packing slips?

No! We know our customers love to send our products as gifts, so the prices are only located on the order confirmation and not on the packing slips sent in the boxes!