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Order Troubleshooting

Why am I getting an error at checkout when using my store credit for payment?

Any gift cards that are given as store credit, customer satisfaction, promotional giveaways, or issued by our customer experience team expire after one calendar year from the date issued, as shown on your gift card. If you enter your store credit and

I have not received an order confirmation, can you send me one?

Upon completion of your order, you will be taken to the order success page with your order confirmation number and details. If you don't receive an order confirmation within 10 minutes of placing your order and don't find it after checking your spam

How do I change my billing information?

We love sending our treasures to family and friends too! When checking out, you will be prompted to fill out your shipping information first!. Then proceed through to payments! From there, you will select your payment method. If you choose credit car

I'm having trouble loading or using the website...is something wrong?

We love to keep things fresh, and our website is no different! We frequently change graphics and product images on the site, but if you shop our site a lot, your computer browser may be storing older versions of the pages which may cause issues loadi

Why won't my order go through at checkout?

There are several reasons why an order may not be going through, but the most common reason is because we could not obtain an authorization from your credit card company. Please make sure your billing information entered matches the information on fi

I'm not able to find an item I'm looking for on your website...help!

Unfortuantely the item you may be looking for could be discontinued! We are constantly changing our offerings as the styles and the trends change! All of the items that are currently for sale are listed on our website, www.naturallife.com! We hope th