Shipping Questions

What is the Minnesota Retail Delivery Fee?

A new retail delivery fee is taking effect on July 1, 2024 for all Minnesota residents who place an order for $100 or more. We will have to collect a $0.50 retail delivery fee for every order that includes taxable goods to be delivered to a Minnesota

I am seeing you ship to my address, but I'm getting an error when trying to ship to my PO Box. Can you help?

We have certain items that are unable to ship to a PO Box due to product material or product weight/volume. They are listed below and will need to either be removed from your cart in order to proceed with your order, or you can use a street address i

How much is shipping within the U.S.?

We offer free standard shipping on US orders of $50 or more to be delivered in the 48 contiguous states. Order subtotal value must be $50 and taxes and gift cards do not apply to your order total. Free shipping is automatically reflected at checkout.

How long will it take for me to get my order?

We can’t wait for you to get your order! We’re working hard to get your orders shipped as quickly as possible! Our current shipping time is 3-8 business days (plus 3-5 business days for processing). Orders with expedited shipping do not include the s

I accidentally put in the wrong address. Can you send my order again?

You are welcome to place a new order to the correct address, but if the order has already shipped, we do not resend or refund processed orders when the order was placed with a customer address error. If the order has not shipped yet, please contact u

What is the Colorado Retail Delivery Fee?

A new retail delivery fee is taking effect on July 1, 2024, for all Colorado residents. We will have to collect a $0.29 fee for every order that includes taxable goods to be delivered to a Colorado address. The delivery fee doesn’t apply to orders o

I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?

While we do have some items that are not eligible for expedited shipping due to their weight or size, most orders can still ship using an expedited method when available. If you’re unable to select expedited shipping at checkout, it’s likely that one

Can I ship one order to two different locations?

Unfortunately, a single order can only be shipped to one location. If you need to ship to two different places, you will need to place two separate orders.

From where and how are Natural Life orders shipped?

All orders are shipped from our warehouse in Jacksonville, FL. We ship orders throughout the US using USPS, UPS, FedEx, and DHL! International orders are shipped via Asendia. Please note: Once orders have left the warehouse and been delivered to the

Can Natural Life ship to a PO Box or Military APO?

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail. Express and Premium shipping options are unavailable for PO Box/APO/FPO destinations, along with international locations. APO/FPO addresses do