Shipping Questions
How much is shipping within the U.S.?
We offer free standard shipping on U.S. orders of $100 or more within the United States. Order subtotal value must be $100, and taxes and gift cards do not apply to your order total. Free shipping is automatically reflected at checkout. Free shipping
How long will it take for me to get my order?
Delivery times depend on your selected shipping method and location:. Ground Shipping. Delivered within 3–8 business days once shipped within the 48 contiguous U.S. states, with standard processing times. (2-4 business days). Orders shipping to the W
Where does my order ship from? Which carriers does Natural Life use?
All orders are shipped from our warehouse in Jacksonville, FL. We ship orders using USPS, UPS, FedEx, Amazon Shipping, or UniUni!
Can Natural Life ship to a PO Box or Military APO?
Yes, we ship to PO boxes and APO/FPO/DPO addresses. Express and Premium shipping options are unavailable for PO Box/APO/FPO/DPO destinations. APO/FPO/DPO addresses do not qualify for free ground shipping. This includes any free shipping promotions.
Can Natural Life ship internationally?
At this time, we've temporarily paused shipping outside of the United States. While we'd love to be able to ship our products everywhere, international freight costs, varying compliance requirements, and our commitment to providing the best possible
I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?
If you’re unable to select expedited shipping at checkout, it’s likely that one or more items in your cart are ineligible. To proceed with expedited shipping, you’ll need to remove those items from your cart. Additionally, we do not ship expedited ou
I am seeing you ship to my address, but I'm getting an error at checkout. Can you help?
You may have something in your cart that can't ship to you. We have certain items that are unable to ship to PO Boxes and outside of the 48 contiguous states due to product weight/volume or size. Those items are listed below and will need to be remov
I accidentally put in the wrong address. Can you send my order again?
If the shipping address was entered incorrectly, you’re welcome to place a new order with the correct address. Once an order has shipped, we’re unable to reship or refund it due to the customer address error. However, if the package is returned to Na
Can I ship one order to two different locations?
Sending treasures to more than one person? We love that!. Each order can only ship to one address, so you’ll need to place a separate order for each recipient. Don’t forget you can add a free gift message to each one at checkout!
What is the Colorado Retail Delivery Fee?
A new retail delivery fee took effect on July 1, 2024, for all Colorado residents. We have to collect a $0.29 fee for every order that includes taxable goods to be delivered to a Colorado address. The delivery fee doesn’t apply to orders of nontaxabl
What is the Minnesota Retail Delivery Fee?
A new retail delivery fee took effect on July 1, 2024, for all Minnesota residents who place an order for $100 or more. We have to collect a $0.50 retail delivery fee for every order that includes taxable goods to be delivered to a Minnesota address.
Why can't I ship certain items to Minnesota?
Unfortunately, the following items are not able to ship to Minnesota due to state restrictions. We're so sorry about that! This information is also listed under the Product Details tab on each individual product page. If you have any questions about