Product Questions
How do I close my Sunny Day Pop Up Lounge Tent?
After a fun day in the sun, here is a video with instructions on how to close your Pop Up Tent! You can also read the instructions that came with the tent below! Enjoy!.
What is the recommended time for heating up the heating pads?
We recommend heating up the heating pads in 30 second increments until you get the temperature that you like!
Are Natural Life products made in China?
All of our products are developed and designed locally at our home office in Jacksonville Beach, FL. They are then manufactured by our trusted partners in the US, South America and Asia, including China. After that, we ship directly from our warehous
An item I want is on backorder...when does it come back in stock?
Most of our individual items have back in stock dates when browsing. You can select the swatch and size to see when it comes back in stock and sign up for a notification for when it comes back!See below for an example:. Please note: These are not exa
I can't find an item I bought in the last year...do you make it anymore?
We like to keep our line fresh and new, so we sometimes discontinue items, so we can make new ones! If the product isn't showing on the website www.naturallife.com, most likely it has been discontinued. If you would like for us to double check, pleas
It looks like my mug is crackling...is it safe to use?
We've heard this a few times about our mugs. The crackling of the glaze is normal for a shaped ceramic glazed mug that is heated and then cooled repeatedly. Even with the cracked glaze, our mugs are safe to continue using...and it adds a little chara
My lid broke...where can I buy a new one?
At this time, we don’t sell replacement lids separately. We recommend checking the size of the opening on your tumbler and searching online for standard replacement lids that match those measurements. Many universal lids are available through other r
What items are in each Surprise Ball?
Our Surprise Balls are filled with fun little treasures! The items vary from color to color, but each ball of the same color contains the same treasures. You may find stickers, bracelets, lucky tokens, charms, patches, boho bands, and other cute surp
What are the differences between your graphic tee styles?
We LOVE having lots of options when shopping for t-shirts, so we created our different fits for different body types! Here is a description of each:. COMFY TEE: Comfy Tees feature an overly relaxed and unisex fit and are meant to be more oversized. T
How long do your air fresheners last?
Our air fresheners are made using all natural essential oils, without any preservatives or chemicals. This means their smell can typically last around 2 weeks, depending on the environment and weather...but they're so cute we keep ours up even after
What is the Prop65 warning for California Residents?
Due to the nature of the materials used, we are required by law to provide this warning:. WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproduct
Does Natural Life conduct product safety testing?
Your safety is important to us! Natural Life has it's products tested by a third-party conformity assessment body to confirm their compliance with all applicable consumer product safety rules, including the Consumer Product Safety Act, CPSIA, and CA
How do I cut “Cut to Your Own Length” items?
We love our Cut to Your Own Length pieces — they’re made to fit you perfectly!These special styles are designed so you can simply cut them to your desired length - no hemming needed! The fabric won’t fray, and it’s super easy to do right at home. Wan
Why isn’t my night light working?
Our night lights are designed to turn on only in the dark. It will not illuminate in a well-lit room. If your night light does not appear to be working, please try placing it in a completely dark room to test it. If it still does not turn on after te