# twinoakstest

> Public Help Center articles for twinoakstest.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How much is shipping within the U.S.?](https://support.naturallife.com/en-US/how-much-is-shipping-within-the-u-s-2009628.md): We offer free standard shipping on U.S. orders of $100 or more within the United States. Order subtotal value must be $100, and taxes and gift cards do not apply to your order total. Free shipping is automatically reflected at checkout. Free shipping
- [How long will it take for me to get my order?](https://support.naturallife.com/en-US/how-long-will-it-take-for-me-to-get-my-order-2009636.md): Delivery times depend on your selected shipping method and location:. Ground Shipping. Delivered within 3–8 business days once shipped within the 48 contiguous U.S. states, with standard processing times. (2-4 business days). Orders shipping to the W
- [Where does my order ship from? Which carriers does Natural Life use?](https://support.naturallife.com/en-US/where-does-my-order-ship-from-which-carriers-does-natural-life-use-2009890.md): All orders are shipped from our warehouse in Jacksonville, FL. We ship orders using USPS, UPS, FedEx, Amazon Shipping, or UniUni!
- [Can Natural Life ship to a PO Box or Military APO?](https://support.naturallife.com/en-US/can-natural-life-ship-to-a-po-box-or-military-apo-2009893.md): Yes, we ship to PO boxes and APO/FPO/DPO addresses. Express and Premium shipping options are unavailable for PO Box/APO/FPO/DPO destinations. APO/FPO/DPO addresses do not qualify for free ground shipping. This includes any free shipping promotions.
- [Can Natural Life ship internationally?](https://support.naturallife.com/en-US/can-natural-life-ship-internationally-6726310.md): At this time, we've temporarily paused shipping outside of the United States. While we'd love to be able to ship our products everywhere, international freight costs, varying compliance requirements, and our commitment to providing the best possible
- [I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?](https://support.naturallife.com/en-US/i-want-to-ship-my-package-express-or-premium-but-i-m-only-getting-a-ground-shipping-option-at-checkout-is-this-correct-2009848.md): If you’re unable to select expedited shipping at checkout, it’s likely that one or more items in your cart are ineligible. To proceed with expedited shipping, you’ll need to remove those items from your cart. Additionally, we do not ship expedited ou
- [I am seeing you ship to my address, but I'm getting an error at checkout. Can you help?](https://support.naturallife.com/en-US/i-am-seeing-you-ship-to-my-address-but-im-getting-an-error-at-checkout-can-you-help-2009573.md): You may have something in your cart that can't ship to you. We have certain items that are unable to ship to PO Boxes and outside of the 48 contiguous states due to product weight/volume or size. Those items are listed below and will need to be remov
- [I accidentally put in the wrong address. Can you send my order again?](https://support.naturallife.com/en-US/i-accidentally-put-in-the-wrong-address-can-you-send-my-order-again-2009651.md): If the shipping address was entered incorrectly, you’re welcome to place a new order with the correct address. Once an order has shipped, we’re unable to reship or refund it due to the customer address error. However, if the package is returned to Na
- [Can I ship one order to two different locations?](https://support.naturallife.com/en-US/can-i-ship-one-order-to-two-different-locations-2009881.md): Sending treasures to more than one person? We love that!. Each order can only ship to one address, so you’ll need to place a separate order for each recipient. Don’t forget you can add a free gift message to each one at checkout!
- [What is the Colorado Retail Delivery Fee?](https://support.naturallife.com/en-US/what-is-the-colorado-retail-delivery-fee-2009715.md): A new retail delivery fee took effect on July 1, 2024, for all Colorado residents. We have to collect a $0.29 fee for every order that includes taxable goods to be delivered to a Colorado address. The delivery fee doesn’t apply to orders of nontaxabl
- [What is the Minnesota Retail Delivery Fee?](https://support.naturallife.com/en-US/what-is-the-minnesota-retail-delivery-fee-2009572.md): A new retail delivery fee took effect on July 1, 2024, for all Minnesota residents who place an order for $100 or more. We have to collect a $0.50 retail delivery fee for every order that includes taxable goods to be delivered to a Minnesota address.
- [Why can't I ship certain items to Minnesota?](https://support.naturallife.com/en-US/why-cant-i-ship-certain-items-to-minnesota-7443737.md): Unfortunately, the following items are not able to ship to Minnesota due to state restrictions. We're so sorry about that! This information is also listed under the Product Details tab on each individual product page. If you have any questions about
- [How can I track my order? Where is my tracking number sent?](https://support.naturallife.com/en-US/how-can-i-track-my-order-where-is-my-tracking-number-sent-2009638.md): Orders are shipped via USPS, UPS, FedEx, Amazon Shipping, or UniUni. You are able to track your order from your shipping and delivery notifications sent to you via email and your order history in your Natural Life account. If you have a UPS My Choice
- [I think my package is lost...who can I contact?](https://support.naturallife.com/en-US/i-think-my-package-is-lost-who-can-i-contact-2009837.md): We understand how disappointing it can be when a package doesn’t arrive as expected! Once your order leaves the Natural Life warehouse, it’s in the hands of the shipping carrier, and delivery updates will be provided directly through their tracking s
- [Why aren't there any tracking updates for my shipment?](https://support.naturallife.com/en-US/why-arent-there-any-tracking-updates-for-my-shipment-2009569.md): When tracking your order, the carrier may initially show “Pre-shipment waiting for packages” for an extended period of time. This means that the package has shipped from our warehouse, but the carrier hasn’t yet scanned it locally. This is because ca
- [Will I be notified when my order ships?](https://support.naturallife.com/en-US/will-i-be-notified-when-my-order-ships-2009619.md): Natural Life warehouses operate Monday-Friday. You will receive an email notification confirming shipment (be sure to check your spam folder) with tracking from the carrier used to ship your order. Items are only charged to your selected method of pa
- [Can I be sent a notification when my package is delivered?](https://support.naturallife.com/en-US/can-i-be-sent-a-notification-when-my-package-is-delivered-2009734.md): We send email notifications when your package is on the way and when it has been delivered! Just follow the link in our emails!. If you have a UPS My Choice or USPS Informed Delivery, you can sign up for updates on their websites, and they will send
- [What is Natural Life's Return/Exchange Policy?](https://support.naturallife.com/en-US/what-is-natural-lifes-returnexchange-policy-6836170.md): Return Policy:. To begin your return or exchange, just go to www.naturallife.com/returns or go to the bottom of our website and click on the Returns and Exchanges link under the HELP section. Be sure to have your order number and e-mail associated wi
- [Are my items available for exchange?](https://support.naturallife.com/en-US/are-my-items-available-for-exchange-2009888.md): We offer one free size exchange on clothing items. To start your exchange, visit naturallife.com/returns. Once you complete the form, your return label and instructions will be emailed to you. Your new size will ship as soon as we receive your origin
- [How do I return or exchange a gift?](https://support.naturallife.com/en-US/how-do-i-return-or-exchange-a-gift-2009880.md): To return or exchange a gift, please visit our return portal and click "Start a Gift Return" under the "Returning a Gift?" section at the bottom of the page. To get started, you'll need the order number and shipping ZIP code from the original order,
- [I processed my return request, but I haven't received my return label to my email. Can you resend it?](https://support.naturallife.com/en-US/i-processed-my-return-request-but-i-haven-t-received-my-return-label-to-my-email-can-you-resend-it-2009650.md): So sorry you didn't receive your return label! We've noticed that most of the time when this occurs, it's due to the email with the label ending up in the customer's spam/junk folder. We recommend that you check there to see if that is where the emai
- [How do I return items from more than one order?](https://support.naturallife.com/en-US/how-do-i-return-items-from-more-than-one-order-3655590.md): Our system does not allow items from multiple orders to be returned in a single package using one label. Our system only recognizes the return label for the return affiliated with that order number and is unable to recognize items from additional ord
- [Return/Exchange Tutorial](https://support.naturallife.com/en-US/return-exchange-tutorial-2009705.md): Time Stamps:. 00:00 - Entering Order Number and Email. 00:11 - Returning an Item. 00:30 - Exchanging an Item. 00:55 - Return Method. 1:01 - Selecting Store Credit or Refund. 1:07 - Submit Return
- [What if I have items that are missing, broken, or defective?](https://support.naturallife.com/en-US/what-if-i-have-items-that-are-missing-broken-or-defective-2009629.md): We're so sorry to hear your item didn't arrive perfect- that's never the experience we want you to have! We take quality seriously and want to make it right. If you have any issues with your order, such as a damage or quality issue, please go to www.
- [I purchased an item from a retail partner, how do I return product I don't like?](https://support.naturallife.com/en-US/i-purchased-an-item-from-a-retail-partner-how-do-i-return-product-i-don-t-like-2009659.md): We don’t offer returns or refunds for items not purchased directly from naturallife.com, as stated in the terms and conditions on our website. Please reach out to the store you purchased the items from, and they will take care of you from there!. If
- [Am I able to cancel an order?](https://support.naturallife.com/en-US/am-i-able-to-cancel-an-order-6328235.md): We totally understand — sometimes you realize right after placing an order that something needs to change!. If your order was just placed, you may be able to cancel it yourself within 30 minutes! Here's how:. 1. Go to your order confirmation page — y
- [Will I receive an order confirmation for my order?](https://support.naturallife.com/en-US/will-i-receive-an-order-confirmation-for-my-order-2009868.md): Yes! You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
- [What is Natural Life’s order processing time?](https://support.naturallife.com/en-US/what-is-natural-life%E2%80%99s-order-processing-time-2009677.md): We’re working hard to pack and ship your order as quickly as possible!. Once your order ships, you’ll receive an email with your tracking information, so you can follow its journey and receive delivery updates. While most packages arrive sooner, we d
- [What's the status of my order?](https://support.naturallife.com/en-US/what-s-the-status-of-my-order-2009845.md): To check on the status of your order at any time, just click the link in your order confirmation and enter your email and order number! You can also login to your account at here. If you do not yet have an account/checked out as a guest, go ahead and
- [Can I add a gift message to my order?](https://support.naturallife.com/en-US/can-i-add-a-gift-message-to-my-order-2009598.md): We know so many of our customers love to send Natural Life as a gift!. To add a gift message, go to your shopping cart and click on the box that says "Check to add a gift message to your order." Enter the gift message in the box! Be sure to include w
- [How do I ship a gift to a different address?](https://support.naturallife.com/en-US/how-do-i-ship-a-gift-to-a-different-address-2009764.md): We love sending our treasures to family and friends too! When checking out, you will be prompted to fill out the shipping information first. This will be the gift recipient's address:. Then scroll down to payments! From there, you will select your pa
- [How do I get a gift receipt?](https://support.naturallife.com/en-US/how-do-i-get-a-gift-receipt-3673160.md): You don’t need one! We know our customers love giving Natural Life treasures as gifts, so we never include pricing information in any of our packages. The default packing slip will work as a gift receipt!
- [Am I able to change the shipping address on my order?](https://support.naturallife.com/en-US/am-i-able-to-change-the-shipping-address-on-my-order-6328299.md): We totally understand — it's easy to catch a little mistake after checking out! Once your order is placed, it immediately begins processing so we can get it to you as quickly as possible. Because of this, and due to different state tax laws and shipp
- [How can I order Natural Life products?](https://support.naturallife.com/en-US/how-can-i-order-natural-life-products-2009649.md): Order Online: The most convenient way to purchase Natural Life treasures is on www.naturallife.com. Just add the items to your bag and check out from there!Order on our Mobile App: Available for Apple and Android devices!Give us a call: If you prefer
- [What should I do if I purchased from an unauthorized site?](https://support.naturallife.com/en-US/what-should-i-do-if-i-purchased-from-an-unauthorized-site-2009576.md): We’re not associated with any websites selling Natural Life products outside of naturallife.com. If you’ve purchased from an unauthorized website impersonating Natural Life, we would encourage you to reach out to your bank or financial institution to
- [Do you sell your products on Temu and other marketplaces or buy your products from them?](https://support.naturallife.com/en-US/do-you-sell-your-products-on-temu-and-other-marketplaces-or-buy-your-products-from-them-2009575.md): We love to make things we want in our own lives, and we’re so passionate about what we make! Each item is hand-designed and developed in our home office in Jacksonville Beach, FL. We have never and will never sell our treasures on third-party marketp
- [What payment options do you accept?](https://support.naturallife.com/en-US/what-payment-options-do-you-accept-2009648.md): All major credit cards are accepted: Visa, MasterCard, Discover and American Express. We also accept PayPal, ShopPay, Afterpay, and Apple Pay. We do not accept cash or check along with any credit card gift card that is not associated with a billing a
- [Can I pay in installments?](https://support.naturallife.com/en-US/can-i-pay-in-installments-2009578.md): Yes! We offer Afterpay and Shop Pay Installments. You can find more information about how Afterpay works on our website here. If you have specific questions about your payment, you can access your Afterpay account here, and contact the Afterpay Custo
- [How do I enter my promo code at checkout?](https://support.naturallife.com/en-US/how-do-i-enter-my-promo-code-at-checkout-2009580.md): Once you go to check out, you can enter your promo code by entering your code in the space to the right of the shipping address section where it states "Discount code or gift card" and then click on the "Apply" button. If you are using the Natural Li
- [Why am I seeing a pending charge on my payment method? What is a preauthorization?](https://support.naturallife.com/en-US/why-am-i-seeing-a-pending-charge-on-my-payment-method-what-is-a-preauthorization-2009592.md): Don’t worry — nothing has actually been charged yet!. We don’t charge your card until your order ships. What you’re seeing is a preauthorization: a temporary hold your bank places to confirm the funds are available. Your card is only charged once you
- [Will I be charged for an item if it does not ship?](https://support.naturallife.com/en-US/will-i-be-charged-for-an-item-if-it-does-not-ship-2009859.md): In the event an item's availability changes between the time you place the order and the time it is processed, you will not be charged for that item, and that item will show as cancelled. You will receive an email notification of your refund as well!
- [Does Natural Life charge tax? How do I apply for tax exempt status?](https://support.naturallife.com/en-US/does-natural-life-charge-tax-how-do-i-apply-for-tax-exempt-status-2009582.md): We collect sales tax based on the shipping address, following the tax laws in your state and city. You’ll see the exact amount at checkout before you place your order.If you are exempt from sales and use tax, please send an email to support@naturalli
- [What do I do if I can't find my E-Gift Card?](https://support.naturallife.com/en-US/what-do-i-do-if-i-can-t-find-my-e-gift-card-2009639.md): It may be tucked away in your email spam folder. Be sure to thoroughly check all folders in your email account. If you're unable to find it, please chat with our team or go to our contact us page and fill out the request form.
- [Does Natural Life sell gift cards?](https://support.naturallife.com/en-US/does-natural-life-sell-gift-cards-2009623.md): We do! Our e-gift cards are delivered digitally via email, making them the perfect last-minute gift. You can purchase one here!. We currently only offer digital gift cards and do not sell physical gift cards. E-gift cards are final sale and cannot be
- [How do I use my E-Gift card?](https://support.naturallife.com/en-US/how-do-i-use-my-e-gift-card-2009610.md): On our website: At checkout, look for the "Discount code or gift card" box to the right of the shipping address section. Enter your code and click Apply. In the Natural Life app: Once you've viewed your cart, tap the "Discount and Gift Card Codes" bo
- [How do I check my E-Gift Card balance?](https://support.naturallife.com/en-US/how-do-i-check-my-e-gift-card-balance-2009584.md): If you have any questions regarding your balance, you can reach out to our Customer Experience Team via the Contact Us page on our website.
- [Why won't my order go through at checkout?](https://support.naturallife.com/en-US/why-won-t-my-order-go-through-at-checkout-2009640.md): There are several reasons why an order may not be going through, but the most common reason is because we could not obtain an authorization from your credit card company. Please make sure your billing information entered matches the information on fi
- [The website keeps timing out and I can’t shop…can you help?](https://support.naturallife.com/en-US/the-website-keeps-timing-out-and-i-can%E2%80%99t-shop%E2%80%A6can-you-help-2009606.md): We love keeping things fresh on our website, and we update graphics and product images regularly! If you shop with us often, your browser may be storing older versions of our pages — this can sometimes cause loading issues or timeouts. The good news:
- [I have not received an order confirmation, can you send me one?](https://support.naturallife.com/en-US/i-have-not-received-an-order-confirmation-can-you-send-me-one-2009595.md): Upon completion of your order, you will be taken to the order success page with your order confirmation number and details. If you don't receive an order confirmation within 10 minutes of placing your order and don't find it after checking your spam
- [How do I change my billing information?](https://support.naturallife.com/en-US/how-do-i-change-my-billing-information-2009607.md): Need to update your billing information? No problem! When checking out, you'll be prompted to enter your shipping information first. Then proceed through to payments, where you'll select your payment method. If you choose credit card, your billing ad
- [Does Natural Life have a size chart?](https://support.naturallife.com/en-US/does-natural-life-have-a-size-chart-2009630.md): You can see our size chart here!
- [Does Natural Life clothing come in extended sizes?](https://support.naturallife.com/en-US/does-natural-life-clothing-come-in-extended-sizes-2009647.md): We're so excited to be growing our extended size offerings and we're committed to making sure everyone can find something they love in our collection. Right now, you'll find extended sizes in our best-selling graphic tees and the Rebecca Dress — and
- [Does Natural Life clothing come in tall or petite sizes?](https://support.naturallife.com/en-US/does-natural-life-clothing-come-in-tall-or-petite-sizes-4880234.md): At this time, we do not offer specific tall or petite sizing options. However, we’re always happy to share styles that have worked well for members of our team!. While we don’t currently carry dedicated tall sizes, some of our tall team members are c
- [How do I care for my Natural Life clothing?](https://support.naturallife.com/en-US/how-do-i-care-for-my-natural-life-clothing-7953983.md): We want your favorites to stay your favorites!. The best place to start is the care tag inside your item — it's specific to that fabric, so it's always the best guide. You'll also find care instructions for every piece on its product page, under the
- [What are the differences between your graphic tee styles?](https://support.naturallife.com/en-US/what-are-the-differences-between-your-graphic-tee-styles-2009599.md): We LOVE having lots of options when shopping for t-shirts, so we created our different fits for different body types! Here is a description of each:. COMFY TEE: Comfy Tees feature an overly relaxed and unisex fit and are meant to be more oversized. T
- [How do I cut “Cut to Your Own Length” items?](https://support.naturallife.com/en-US/how-do-i-cut-%E2%80%9Ccut-to-your-own-length%E2%80%9D-items-2009600.md): We love our Cut to Your Own Length pieces — they’re made to fit you perfectly!These special styles are designed so you can simply cut them to your desired length - no hemming needed! The fabric won’t fray, and it’s super easy to do right at home. Wan
- [An item I want is out-of-stock...when does it come back in stock?](https://support.naturallife.com/en-US/an-item-i-want-is-out-of-stockwhen-does-it-come-back-in-stock-2009602.md): Most of our individual items have back in stock dates when browsing. You can select the swatch and size to see when it comes back in stock and sign up for a notification for when it comes back!See below for an example:. Please note: These are not exa
- [I can't find an item I purchased in the past...do you make it anymore?](https://support.naturallife.com/en-US/i-cant-find-an-item-i-purchased-in-the-pastdo-you-make-it-anymore-2009603.md): We like to keep our line fresh and new, so we sometimes discontinue items, so we can make new ones! If the product isn't showing on the website www.naturallife.com, most likely it has been discontinued. If you would like for us to double check, pleas
- [How do I close my Sunny Day Pop Up Lounge Tent?](https://support.naturallife.com/en-US/how-do-i-close-my-sunny-day-pop-up-lounge-tent-2009571.md): After a fun day in the sun, here is a video with instructions on how to close your Pop Up Tent! You can also read the instructions that came with the tent below! Enjoy!
- [What is the recommended time for heating up the heating pads?](https://support.naturallife.com/en-US/what-is-the-recommended-time-for-heating-up-the-heating-pads-2009594.md): We recommend heating up the heating pads in 30 second increments until you get the temperature that you like!
- [It looks like my mug is crackling...is it safe to use?](https://support.naturallife.com/en-US/it-looks-like-my-mug-is-crackling-is-it-safe-to-use-2009604.md): We've heard this a few times about our mugs. The crackling of the glaze is normal for a shaped ceramic glazed mug that is heated and then cooled repeatedly. Even with the cracked glaze, our mugs are safe to continue using...and it adds a little chara
- [My lid broke...where can I buy a new one?](https://support.naturallife.com/en-US/my-lid-broke-to-my-wine-tumbler-where-can-i-buy-a-new-one-2009609.md): At this time, we don’t sell replacement lids separately. We recommend checking the size of the opening on your tumbler and searching online for standard replacement lids that match those measurements. Many universal lids are available through other r
- [What items are in each Surprise Ball?](https://support.naturallife.com/en-US/what-items-are-in-each-surprise-ball-2009613.md): Our Surprise Balls are filled with fun little treasures! The items vary from color to color, but each ball of the same color contains the same treasures. You may find stickers, bracelets, lucky tokens, charms, patches, boho bands, and other cute surp
- [How long do your air fresheners last?](https://support.naturallife.com/en-US/how-long-do-your-air-fresheners-last-2009601.md): Our air fresheners are made using all natural essential oils, without any preservatives or chemicals. This means their smell can typically last around 2 weeks, depending on the environment and weather...but they're so cute we keep ours up even after
- [Why isn’t my night light working?](https://support.naturallife.com/en-US/why-isn%E2%80%99t-my-night-light-working-4880036.md): Our night lights are designed to turn on only in the dark. It will not illuminate in a well-lit room. If your night light does not appear to be working, please try placing it in a completely dark room to test it. If it still does not turn on after te
- [Do you have any coupons or promotions going on?](https://support.naturallife.com/en-US/do-you-have-any-coupons-or-promotions-going-on-2009632.md): You can see all of our current promotions here!. Only one promo code may be used per order. Follow us on Facebook and Instagram and sign up for our emails in the bottom left hand corner of our site to be the first to hear about special sales and new
- [How do I get free shipping on my order?](https://support.naturallife.com/en-US/how-do-i-get-free-shipping-on-my-order-2009637.md): Natural Life offers Free Ground Shipping valid in the United States with any $100 purchase*, only at naturallife.com. Order value must be over $100, gift cards and taxes not included. Free shipping does not apply to expedited orders, orders that incl
- [Help! My promo code isn't working!](https://support.naturallife.com/en-US/help-my-promo-code-isnt-working-2009621.md): All of our active promotions are located on our terms and conditions page. We do not partner with RetailMeNot or other promo code websites, so unfortunately all of the codes on their page are expired or are not active on www.naturallife.com. Follow u
- [Does Natural Life offer price adjustments?](https://support.naturallife.com/en-US/does-natural-life-offer-price-adjustments-2009844.md): We do offer price adjustments! If an item you purchased goes on sale or receives a price reduction, you may be eligible for a price adjustment. To request a price adjustment:. Contact us within 5 days of your order date by visiting our Contact Us pag
- [How do I sign up for an account with Natural Life?](https://support.naturallife.com/en-US/how-do-i-sign-up-for-an-account-with-natural-life-2009618.md): We’ve recently updated our login process, so you no longer need to create or enter a password for an account. Now, you can simply enter your email address on the login page, and we’ll send you a 6-digit code. Once you enter that code, you’ll be logge
- [How can I see my recent orders in my account?](https://support.naturallife.com/en-US/how-can-i-see-my-recent-orders-in-my-account-2009635.md): Sign in to your account in the upper right-hand corner of our website to see your order history!
- [How do I unsubscribe from Natural Life emails & texts?](https://support.naturallife.com/en-US/how-do-i-unsubscribe-from-natural-life-emails-and-texts-2009614.md): We're sad to see you go! You’ll find an unsubscribe link at the bottom of every email we send. You can also update your preferences to hear from us less often. To unsubscribe from texts, you can reply STOP to the text message thread on your phone. If
- [How can I request a Natural Life catalog?](https://support.naturallife.com/en-US/how-can-i-request-a-natural-life-catalog-2009877.md): Thanks for your interest in our catalog! We put so much love and attention into every detail of it and we can’t wait for you to receive your first one!. Once the most recent catalog has been mailed, we are not able to add you to the current list but
- [How can I be removed from the catalog list?](https://support.naturallife.com/en-US/how-can-i-be-removed-from-the-catalog-list-2009849.md): To unsubscribe from our catalog, click here.
- [How can I contact Natural Life?](https://support.naturallife.com/en-US/how-can-i-contact-natural-life-2009622.md): We'd love to hear from you! Here are the best ways to reach our Customer Experience team:. Submit a request: Visit our Contact Us page here and fill out the form — we'll get back to you as soon as possible!. Live chat: Use the chat widget in the bott
- [Does Natural Life have a phone number?](https://support.naturallife.com/en-US/does-natural-life-have-a-phone-number-5318719.md): Yes! You can call us at 1.888.483.7344 during our office hours!
- [Is Natural Life legit?](https://support.naturallife.com/en-US/is-natural-life-legit-2009589.md): Yes, absolutely! Natural Life is a 100% legitimate US-based company, founded by Patti Hughes in 1996 and headquartered in Jacksonville Beach, FL. Every order ships directly from our warehouse in Jacksonville, FL!. We got our start selling in gift sho
- [Where is Natural Life based?](https://support.naturallife.com/en-US/where-is-natural-life-based-2009587.md): Natural Life is owned by Patti Hughes and based in Jacksonville Beach, FL. Every order ships out of our warehouse in Jacksonville, FL. You can learn more about us here!
- [What are Natural Life's business hours?](https://support.naturallife.com/en-US/what-are-natural-lifes-business-hours-2009643.md): Natural Life's office is located in Jacksonville Beach, FL and our warehouse is located in Jacksonville, FL. Our regular office hours are: Monday - Thursday, 9am - 5pm EST and Friday, 9am - 3pm EST. 2026 Holiday Closures:. New Year’s Day – Thursday,
- [Does Natural Life have a physical store location?](https://support.naturallife.com/en-US/does-natural-life-have-a-physical-store-location-2919492.md): We do not have a physical store location at this time, but you can shop our website, www.naturallife.com 24/7!
- [Does Natural Life advertise on social media?](https://support.naturallife.com/en-US/does-natural-life-advertise-on-social-media-2009577.md): Natural Life advertises on various social media platforms like Facebook, Instagram, Pinterest and more. When you see one of our advertisements, you can click on it, and it will bring you to naturallife.com, where you can safely purchase our products.
- [Where are Natural Life products made?](https://support.naturallife.com/en-US/where-are-natural-life-products-made-2009624.md): All of our products are developed and designed locally at our home office in Jacksonville Beach, FL. They are then manufactured by our trusted partners in the US, South America and Asia, including China. We work hard with our partners to provide qual
- [What is Natural Life's Vendor Code of Conduct?](https://support.naturallife.com/en-US/what-is-natural-life-s-vendor-code-of-conduct-2009645.md): Working Hours: Must maintain reasonable employee working hours in compliance with applicable laws and industry standards. Working Conditions: Voluntary Employment – Each employee’s presence must be voluntary. No slave, prison or indentured labor. Wor
- [Does Natural Life conduct product safety testing?](https://support.naturallife.com/en-US/does-natural-life-conduct-product-safety-testing-2009667.md): Your safety is so important to us! Natural Life has its products tested by a third-party conformity assessment body to confirm their compliance with all applicable consumer product safety rules, including the Consumer Product Safety Act (CPSA), CPSIA
- [What is the Prop65 warning for California Residents?](https://support.naturallife.com/en-US/what-is-the-prop65-warning-for-california-residents-2009574.md): Due to the nature of the materials used, we are required by law to provide this warning on certain items:. WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects o
- [What stores carry Natural Life products?](https://support.naturallife.com/en-US/what-stores-carry-natural-life-products-2009660.md)
- [Do you sell Natural Life wholesale?](https://support.naturallife.com/en-US/do-you-sell-natural-life-wholesale-2009634.md)
- [Can I buy bulk for Corporate Gifting?](https://support.naturallife.com/en-US/can-i-buy-bulk-for-corporate-gifting-2009790.md): Natural Life makes perfect little gifts for girls and women of all ages, and we're so excited to offer discounts for your business events, retreats, new hire packages, employee appreciation, client gifts and more!. Here is the link to get started: ht
- [Do you have an Affiliate or Influencer Program?](https://support.naturallife.com/en-US/do-you-have-an-affiliate-or-influencer-program-2009891.md): It makes us so happy when customers want to share Natural Life with their friends and followers!. While we don’t offer free product gifting or paid partnerships at this time, there are still fun ways to share and earn:. We’re so grateful for every po
- [Can I request a donation for my charity?](https://support.naturallife.com/en-US/can-i-request-a-donation-for-my-charity-2009694.md): Giving back is a core value at Natural Life and we’re so honored to be able to make a difference in our community. Currently, we’re focusing our giveback efforts on the non-profits we proudly partner with to support those in need across Northeast Flo
- [How do I tell you my great idea or share feedback?](https://support.naturallife.com/en-US/how-do-i-tell-you-my-great-idea-or-share-feedback-2009846.md): We love hearing from you and we welcome your ideas and insights. Please click on this link to submit your idea to us: https://www.naturallife.com/pages/submit-an-idea
- [How do I apply for a job with Natural Life?](https://support.naturallife.com/en-US/how-do-i-apply-for-a-job-with-natural-life-2009885.md): We are so excited you are interested in working for Natural Life! To see all of our open positions, check out our careers page! All applications must be submitted online. Should you need further assistance, contact people@naturallife.com.