To start a chat with our customer experience team, click here!

If you are unable to find an answer from our FAQs or by chatting, click here to submit a support ticket with our customer experience team!

Start a Return or Exchange

Buy an E-Gift Card

Login to Your Account

Shop

Natural Life

<p>We love hearing from you and we welcome your ideas and insights. Please click on this link to submit your idea to us: <a href="https://www.naturallife.com/pages/submit-an-idea" target="_blank" rel="noopener noreferrer">https://www.naturallife.com/pages/submit-an-idea</a></p>

We love hearing from you and we welcome your ideas and insights. Please click on this link to submit your idea to us: https://www.naturallife.com/pages/submit-an-idea

How do I tell you my great idea or share feedback?

Partnerships

Do you sell your products on Temu and other marketplaces or buy your products from them?

What should I do if I purchased from an unauthorized site?

Does Natural Life advertise on social media?

How do I apply for tax exempt status?

Am I able to change the shipping address on my order?

Can I ship one order to two different addresses?

Can I exchange clothing items for a different size?

Am I able to cancel an order?

Can I add a gift message to my order?

How can I order Natural Life products?

What is Natural Life’s order processing time?

How do I ship a gift to a different address?

What's the status of my order?

Will I receive an order confirmation for my order?

Can I change or edit my order after it has been placed?

Are your prices printed on your packing slips?

Order Questions

Why am I getting an error at checkout when using my store credit for payment?

I have not received an order confirmation, can you send me one?

The website keeps timing out and I can't shop...can you help?

How do I change my billing information?

When I click add to cart, it just spins and spins? How can I fix this?

I'm having trouble loading or using the website...is something wrong?

Why won't my order go through at checkout?

I'm not able to find an item I'm looking for on your website...help!

Order Troubleshooting

Does Natural Life have ShopPay Installments where I can buy now, pay later?

How do I enter my promo code at checkout?

Does Natural Life have Afterpay where I can buy now, pay later?

Is Natural Life legit?

Why am I seeing a pending charge on my payment method? What is a preauthorization?

What is Natural Life’s pricing method?

What payment options do you accept?

Does Natural Life charge tax?

Why am I seeing two charges from Natural Life?

Does Natural Life offer price adjustments?

Will I be charged for an item if it does not ship?

Payment Questions

How do I check my E-Gift Card balance?

How do I use my E-Gift card?

Does Natural Life sell gift certificates?

What do I do if I can't find my E-Gift Card?

E-Gift Cards

Ordering & Payment

Help! My promo code isn't working!

How do I get free shipping on my order?

Do you have any coupons or promotions going on?

Promotions

From where and how are Natural Life orders shipped?

How much is shipping within the U.S.?

Does Natural Life ship internationally?

I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?

Can Natural Life ship to a PO Box or Military APO?

I am seeing you ship to my address, but I'm getting an error when trying to ship to my PO Box. Can you help?

How long will it take for me to get my order?

I accidentally put in the wrong address. Can you send my order again?

Can I ship one order to two different locations?

What is the Colorado Retail Delivery Fee?

What is the Minnesota Retail Delivery Fee?

Shipping Questions

Why aren't there any tracking updates for my USPS shipment?

Will I be notified when my order ships?

How can I track my order? Where is my tracking number sent?

My package is shipping to the wrong location. Can you change it once it's shipped?

Can I be sent a notification when my package is delivered?

I think my package is lost...who can I contact?

Tracking

Shipping

Why can't I exchange an item that I ordered on Facebook or Instagram?

What is Natural Life's Return/Exchange Policy?

I processed my return request, but I haven't received my return label to my email. Can you resend it?

Return/Exchange Tutorial

Are my items Final Sale?

How do I return or exchange a gift?

Are my items available for exchange?

How do I return or exchange some or all of my Natural Life order?

Policies

What if I have items that are missing, broken, or defective?

I don't think the quality of my product meets my standards...what should I do?

I purchased an item from a retail partner, how do I return product I don't like?

Quality Issues, Shortages, or Damages

Returns & Exchanges

I want to know more about your jumpsuits! How do you cut them to your own length?

Does Natural Life have a size chart?

Does Natural Life Clothing come in extended sizes?

What are the differences between your boho bandeau® types?

Sizing

How do I close my Sunny Day Pop Up Lounge Tent?

What is the Prop65 warning for California Residents?

Where is Natural Life based?

Are Natural Life products made in China?

What is the recommended time for heating up the heating pads?

How long do your air fresheners last?

An item I want is on backorder...when does it come back in stock?

I can't find an item I bought in the last year...do you make it anymore?

It looks like my mug is crackling...is it safe to use?

What size steering wheels do your steering wheel covers fit?

My lid broke to my wine tumbler...where can I buy a new one?

What items are in each Happy Box? Can you pick and choose certain items? Are they all the same?

Are the faux succulents removable? I was hoping to put a real plant in the pot.

Where are Natural Life items made?

What is Natural Life's Vendor Code of Conduct?

Does Natural Life conduct product safety testing?

Are your mugs microwave safe? It was really hot when I touched it!

What are the differences between your graphic tee styles?

Product Questions

Product Information

My product is damaged or defective, can I get a replacement as an international customer?

Can I return/exchange products if shipping internationally?

Returns, Damages and Quality Issues

When is the last day for shipping to addresses outside of the United States to ensure delivery by Christmas?

I am seeing you ship to my country, but I'm getting an error when trying to ship internationally. Can you help?

How do I tell you my great idea or share feedback?Updated 21 days ago